Tech Support Service

Overview

This guide explains the tech support services offered by Avi Pulse. You can either create or manage tech support cases.

Creating or Managing Tech-Support Cases

You can trigger the tech support bundle for an existing or new case. You can also choose the type of tech support bundle and generate the same.

tech-support-generate

The collection of tech support bundle is triggered in the background.

tech-support-trigger

After the bundle is successfully created, it is uploaded to the case.

tech-support-final

You can create a tech-support by navigating to Administration > System > Tech Support

tech-support

Click on Generate Tech Support button to create a case and attach the tech support to it. The following window is displayed:

generate-tech-support-window

Specify the following details:

  • Type — Select the type of tech support from the drop-down list. The following are the options in the drop-down list.
    • Clustering
    • Debug Logs
    • GSLB
    • Metric Logs
    • Placement
    • Pool
    • Portal
    • Service Engine
    • Upgrade
    • Virtual Service
  • Attach to Support Case on Completion — Check this box to attach the support case to the generated file.

You can view the existing cases by navigating to Administration > Support. The following window is displayed:

tech-support-report

Viewing Events for Debugging Tech Support

You can view events for debugging tech support issues as follows:

case_creation_event